Colibri

This hospitality consulting project focused on evaluating and enhancing the guest experience across a collection of boutique hotels operated by Colibri Boutique Hotels in Tulum, Mexico.

Rather than concentrating on a single design intervention, the process involved analyzing the complete guest journey—from arrival and accommodations to dining experiences, wellness offerings, amenities, operational procedures, and brand touchpoints. The goal was to identify opportunities that would strengthen guest satisfaction, reinforce each property's identity, and create meaningful returns on investment.

Recommendations were developed through a combination of hospitality strategy, guest experience design, operational analysis, and brand positioning. Each proposal was tailored to the unique character, audience, and objectives of the individual properties while maintaining consistency across the collection.

The result was a series of actionable initiatives designed to improve the overall guest experience, enhance brand perception, support operational efficiency, and create more memorable stays for visitors.

Four double sized loungers on semi-covered deck overlooking beach.
Woman standing on patio overlooking ocean at sunset with a small pool behind her.
Patio overlooking beach with small stucco pool and two chairs.
Two tables with chairs on a deck under canvas cover and ocean view
White tassled hammocks on patio with ocean view.
A glass shelf with sunglasses, soap, and shot glasses.
A small plunge pool with pink accents on a patio overlooking palm trees and ocean.
Couple on patio overlooking ocean with table, chairs, and chilled wine.
Couple sitting on covered patio with ocean view.
Couple sitting on white pool lounger.
Overhead shot of table and one chair with a cup of coffee, pastry and cell phone on the table.
Woman sitting on a pool lounger in shallow pool holding a cocktail.
Woman sitting in lounger in shallow pool with yellow tent in background.
Couple lounging next to infinity pool on pink cushions.
A woman sitting on ground taking photos of a man sitting under yellow tent.
Brass and glass round shelf with branded items such as shot glasses and pink sunglasses.
Round bottom shar with pink accents on a patio looking into hotel room.
Glass and brass shelf with branded items.
Shallow pool with pink loungers and hanging chairs in courtyard.
Couple kissing in doorway.
Couple having a picnic on Mexican blanket on the beach.
A couple eating on a covered patio and ocean view.
Boutique experience 3.jpg
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